Support

How can we help?

A real person reads every message. Email us and we’ll get back to you as soon as we can.

Email support

To help us help you faster, include the email you sign in with, your iPhone model and iOS version, and a screenshot if something looks wrong. Please never send us your sign-in code.

Common questions

My sign-in code hasn’t arrived

Check your spam or promotions folder for an email from HauzSync. Codes expire after 5 minutes, and you can request a new one up to 3 times a minute. Make sure the email address is spelled correctly.

Joining a household

Ask a member for the household’s join code or invite link, then tap Switch › Join by code. Codes are 6 characters.

Changes aren’t showing up

HauzSync syncs automatically when you’re online, when you open the app, and every 20 seconds while it’s open. If a banner says sync failed, tap Retry. Check that everyone is in the same household on the Switch tab.

Premium and billing

Subscriptions are billed by Apple. Manage or cancel them in Settings › [your name] › Subscriptions. On a new device, tap Restore purchases on the Premium screen. Request refunds at reportaproblem.apple.com.

Export or delete your data

Go to Profile › Edit profile and choose Export my data or Delete account. Household owners need to remove other members or hand over the household first.

Report a problem or abuse

If someone in a household is posting abusive content, or you spot a security issue, email us straight away with as much detail as you can.

Follow HauzSync

News, tips and launch updates. We never ask for your sign-in code or password in messages.

See also: Privacy Policy · Terms of Use · FAQ